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A sales representative’s job is to promote products and services to potential customers, pitch products with a unique selling promotional strategy, and maintain existing customer accounts by ensuring customers' accounts have a proper and smooth sales process.
A sales representative (sales rep or salesperson) is an individual who is responsible for selling products, services, or solutions on behalf of a company to prospective customers. Their main objective is to build relationships with potential customers, understand their needs and preferences, and then promote and pitch the company’s offerings to meet those needs.
The responsibilities of sales representatives are:
The skills of sales representatives are as follows:
The best practices for sales representatives:
1. Understand the customer
2. Effective communication
3. Leverage sales training
4. Utilize sales technology
5. Follow a structured sales process
6. Build strong relationships
7. Set and track sales goals
8. Effective time management
9. Master negotiation skills
10. Collaborate with sales operations and enablement teams
11. Stay resilient and adaptable
These are short surveys that can be sent frequently to check what your employees think about an issue quickly. The survey comprises fewer questions (not more than 10) to get the information quickly. These can be administered at regular intervals (monthly/weekly/quarterly).
Having periodic, hour-long meetings for an informal chat with every team member is an excellent way to get a true sense of what’s happening with them. Since it is a safe and private conversation, it helps you get better details about an issue.
eNPS (employee Net Promoter score) is one of the simplest yet effective ways to assess your employee's opinion of your company. It includes one intriguing question that gauges loyalty. An example of eNPS questions include: How likely are you to recommend our company to others? Employees respond to the eNPS survey on a scale of 1-10, where 10 denotes they are ‘highly likely’ to recommend the company and 1 signifies they are ‘highly unlikely’ to recommend it.
