40%

Reduction in Payment Disputes

90%

Automation Achievements

99.9%

Calculation accuracy

Über Mercedes Benz

The leading automobile brand is a name synonymous with luxury, innovation, and excellence in the automotive industry. Since its inception in 1926, the brand has been a trailblazer in design and technology, offering a diverse portfolio ranging from executive sedans to cutting-edge electric vehicles. In India, the company's combination of German engineering and a deep understanding of local market dynamics has helped establish a strong foothold.

Industrie:

Automotive (Luxury)

Mitarbeiter: 

The platform engages over 1,000 users, with 987 Monthly Active Users (MAUs). 

Standort:

Deployed across 33 franchise locations in India. 

Use Case: 

Sales incentive automation to drive performance and enhance the sales force's motivation by reducing the time-to-incentive, ensuring accurate calculations, and improving data visibility.

Features Used: 

  • Performance Management: Gamification, predictive analytics, achievement milestones, gamified engagement. 
  • Incentive Processing: Automated calculations 
  • Administrative Controls for Role-based access  

Compass has helped us improve sales team engagement. It’s now easy to communicate our commission programs and keep them seamless, transparent, and efficient. We are seeing a steady increase in sales up to 85% increase in user satisfaction rate.

Regionaler Verkaufsleiter
Luxus-Automobil

Challenge: 

The luxury automobile brand’s legacy sales incentive system was struggling with operational inefficiencies and scalability issues, impacting the effectiveness of its incentive program and the motivation of its sales force. The system’s outdated structure created bottlenecks, limited data visibility, and delayed payouts, all of which hampered the company’s ability to drive performance and maintain employee morale.

  • Manual Data Dependency: Labor-intensive data entry and processing created operational bottlenecks. 
  • Siloed Data: Performance data was fragmented across 33 franchises, limiting real-time decision-making. 
  • Cumbersome Workflow: Multiple handoffs and validations in the incentive calculation process delayed payouts. 
  • Motivation Gap: Delays in compensation caused frustration and disheartened the sales force. 
  • Limited Scalability: The system struggled to handle complex, multi-variable incentive programs. 

Die Lösung 

Incentive Structure & Logic 

  • Quarterly Performance  
    1. Base incentives 
    2. Performance multipliers 
    3. Achievement bonuses
    4.  Team collaboration rewards 
  • Special Campaigns  
    1. Product-specific incentives
    2. Market penetration bonuses 
    3. Customer satisfaction rewards 
    4. Innovation recognition 

Ergebnis: 

  • Monthly Active Users (MAU): 987 
  • Calculation Accuracy: 99.9% 
  • Reduction in Processing Time: 75% 
  • Automation Achievement: 90% 
  • User Satisfaction Rate: 85%  

Impact: 

  • Sales Productivity: Increased by 25% 
  • Reduction in Payment Disputes: Reduced by 40% 
  • Data Accuracy: Improved by 60% 
  • Reduction in Manual Effort: Reduced by 80%